H-E-B has voluntarily recalled specific ice cream products under its Creamy Creations brand to ensure consumer safety. The recall affects 12-count packages of 3-ounce cups available in various flavors, citing concerns over potential metal contamination.
Distribution and Immediate Recall Response
H-E-B has distributed the recalled products across all its stores throughout Texas and Mexico, as well as Joe V’s Smart Shop and Mi Tienda outlets. In response to the discovery, H-E-B has swiftly removed all implicated products from their shelves to prevent further consumer risk. As of now, no reported injuries have been associated with the recall.
Details of the Recalled Products
Consumers are advised to check their freezers for the following items, which are included in the recall:
- Chocolate Ice Cream: 3-ounce cups, 12-pack, with UPC Code 4122062948. Look for code dates between September 6, 2024, and September 14, 2024.
- Lime/Orange Sherbet Combo: 3-ounce 12-pack cups with UPC Code 4122081930. Affected code dates range from August 31, 2024, to September 3, 2024.
- Vanilla/Chocolate Combo: 3-ounce cups, 12-pack, with UPC Code 4122081931. These products have code dates from September 11, 2024, to September 21, 2024.
Customers should locate the UPC and code dates on the back of the product’s outer bag rather than on the individual cups for easy verification.
Consumer Guidance and Contact Information for Recall
H-E-B urges customers who have purchased recalled items to return them to the place of purchase for a full refund. Ensuring customer satisfaction and safety remains a priority, and the company is working diligently to restock the shelves with safe products as quickly as possible.
Customers can contact H-E-B Customer Service at 1-855-432-4438 for any inquiries or further assistance. Representatives can provide support Monday through Friday between 8 a.m. and 5 p.m. Central Standard Time.
This recall reflects H-E-B’s commitment to maintaining the highest food safety and consumer protection standards. By swiftly removing potentially hazardous products, H-E-B demonstrates its dedication to its customers’ well-being. We encourage consumers to heed the recall and check their products as a precaution to ensure safety and peace of mind.